​The JET Online Counselling Service offers two types of counseling services: WebMail Counseling and Skype Counseling. Both services can be used in either English or Japanese. Web Mail Counseling can be used by accessing the site and registering; an email account and computer/ tablet are required. It can be used at any time or location. If you have a Skype ID, you can receive counseling by appointment using video or audio. 

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Using these services requires beforehand registration. Registration can be done on the following website:

http://jetcounseling.com

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To register, you need to enter a username and password. The username and password are included in the monthly newsletter sent to JET participants and Contracting Organizations by CLAIR. If you do not receive the newsletters, you can ask your PA, your CO, or PSG for the information necessary to register. 

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After completing the registration process, you will receive a confirmation email with your personal login ID and password.

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You will be asked to enter your JET number during the registration process. However, CLAIR and any COs will not receive information about who is utilizing the services or the content of the counseling.  

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Web Mail Counseling

• First, log in to the service page. In order to use the web mail counselling service, select "E-mail Counselling". You can even select the counselor you wish to consult. 

• Next, you can enter a subject and a message describing your situation (up to 1,200 characters). 

• You will receive an answer to your message within three business days. When the answer arrives, you will receive an e-mail notification to the email address you used to register for this service. (Answers will be listed under the "My Page" section, along with the status of your reservations. )

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Video Call Counseling​​ Service

• You can receive up to 7 sessions per year.

• With Skype being shut down, the Video Call Counseling Service now uses Microsoft Teams. 

• First, log in to the service page. In order to use the Video Call Counseling Service, select the "40-minute Online Course" and choose the counselor whom you wish to consult. 

• Appointments can be made until 5 pm of the previous business day. 

• Each session of Video Call Counselling has a duration of 40 minutes. 

• Business hours: 9:30 am - 9:30 pm, Mondays through Fridays (except national holidays)

• After logging in, reservations can be changed or canceled via the "Table" under counseling reservations (accessed in the far left column) until 5 p.m. of the business day before your appointment. 

• Reservations canceled after 5 pm of the previous day will count as one session. 

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If you have further questions, take a look at the official FAQ.