top of page

CLAIR's Mental Health Support

JET Mental Health Counselling Assistance Programme

With the aim of enhancing mental health support for JET participants, CLAIR offers the JET Mental Health Counselling Assistance Programme. This programme provides a partial subsidy (50%, up to ¥30,000 per year) for counseling costs incurred through consultation with mental health professionals in Japan not covered by health insurance. The coverage period is from 1 April 2024 to 31 March 2025. For further information, please ask your contracting organization.

JET Online Counselling Service
The JET Online Counselling Service offers two types of counseling services: WebMail Counselling and Skype Counselling. Both services can be used in either English or Japanese. Web Mail Counselling can be used by accessing the site and registering; an email account and computer/ tablet are required. It can be used at any time or location. If you have a Skype ID, you can receive counseling by appointment using video or audio. 
Using these services requires beforehand registration. Registration can be done on the following website: 
To register, you need to enter a username and password. The username and password are included in the monthly newsletter sent to JET participants and Contracting Organizations by CLAIR. If you do not receive the newsletters, you can ask your PA, your CO, or PSG for the information necessary to register. 
After completing the registration process, you will receive a confirmation email with your personal login ID and password.
You will be asked to enter your JET number during the registration process. However, CLAIR and any COs will not receive information about who is utilizing the services or the content of the counseling.  
Web Mail Counselling
  • First, log in to the service page ( ). In order to use the web mail counselling service, select "E-mail Counselling". You can even select the counselor you wish to consult. 

  • Next, you can enter a subject and a message describing your situation (up to 1,200 characters). 

  • You will receive an answer to your message within three business days. When the answer arrives, you will receive an e-mail notification to the email address you used to register for this service. (Answers will be listed under the "My Page" section, along with the status of your reservations. )

Skype Counselling​​

  • You can receive up to 7 sessions per year. 

  • First, log in to the service page ( ). In order to use the Skype counseling service, select the "40-minute Online Course" and choose the counselor whom you wish to consult. 

  • Appointments can be made until 5 pm of the previous business day. 

  • Each session of Skype Counselling has a duration of 40 minutes. 

  • Business hours: 9:30 am - 9:30 pm, Mondays through Fridays (except national holidays)

  • After logging in, reservations can be changed or canceled via the "Table" under counseling reservations (accessed in the far left column) until 5 p.m. of the business day before your appointment. 

  • Reservations canceled after 5 pm of the previous day will count as one session. 

If you have further questions, take a look at the official FAQ.

bottom of page