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CLAIR's Mental Health Support

JET Mental Health Counselling Assistance Programme

With the aim of enhancing mental health support for JET participants, CLAIR offers the JET Mental Health Counselling Assistance Programme. This programme provides a partial subsidy (50%, up to ¥30,000 per year) for counselling costs incurred through consultation with mental health professionals in Japan not covered by health insurance. The coverage period is from 1 April 2021 to 31 March 2022. For further information, please ask your contacting organisation.

JET Online Counselling Service
The JET Online Counselling Service offers two types of counselling services: Web Mail Counselling and Skype Counselling. Both services can be used in either English or Japanese. Web Mail Counselling can be used by accessing the site and registering; an email account and computer/ tablet are required. It can be used at any time or location. If you have a Skype ID, you can receive counselling by appointment using video or audio. 
Using these services requires beforehand registration. Registration can be done on the following website: 
To register, you need to enter a username and password. The username and password are included in the monthly newsletter sent to JET participants and Contracting Organizations by CLAIR. If you do not receive the newsletters, you can ask your PA, your CO or PSG for the information necessary to register. 
After completing the registration process, a confirmation email will be sent to you with your personal log-in ID and password.
During the registration process, you will be asked to enter your JET number. However, no information about who is utilizing the services or the content of the counselling will be provided to CLAIR or to any COs.  
Web Mail Counselling
  • First, log in to the service page ( ). In order to use the web mail counselling service, select "E-mail Counselling". You can even select the counsellor you wish to consult. 

  • Next, you can enter a subject and a message describing your situation (up to 1,200 characters). 

  • You will receive an answer to your message within three business days. When the answer arrives, you will receive an e-mail notification to the email address you used for registering for this service. (Answers will be listed under the "My Page" section, along with the status of your reservations. )

Skype Counselling​​

  • You can receive up to 7 sessions per year. 

  • First, log in to the service page ( ). In order to use the Skype counselling service, select the "40-minute Online Course" and choose the counsellor whom you wish to consult. 

  • Appointments can be made until 5pm of the previous business day. 

  • Each session of Skype Counselling has a duration of 40 minutes. 

  • Business hours: 9:30am - 9:30pm, Mondays through Fridays (except national holidays)

  • After logging in, reservations can be changed or cancelled via the "Table" under counselling reservations (to be accessed in the far left column), up until 5pm of the business day before your appointment. 

  • Reservations cancelled after 5pm of the previous day will count as one session. 

If you have further questions, take a look at the official FAQ.

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